Booking Terms & Conditions

Booking Terms & Conditions — Croft Catering

Last updated: 28 February 2026

These Booking Terms & Conditions apply to all event bookings made with Croft Catering.
By accepting a written quotation and/or paying a deposit, you agree to be legally bound by these Terms.

1. About us

Airstreamline Events Ltd (trading as Croft Catering)
Company Number: 09989417
Andrew Croft-Brown
34 Whitehall Road
Bristol
BS5 9BE
United Kingdom
andy@croftcatering.co.uk

2. Contract formation

• A quotation does not constitute a confirmed booking.
• A booking is confirmed only once written acceptance of the quotation has been received and the required deposit has been paid in cleared funds.
• Upon receipt of written acceptance and cleared deposit funds, a legally binding agreement is formed between the client and Airstreamline Events Ltd trading as Croft Catering.
• Until written acceptance and deposit are received, we reserve the right to release the event date.

3. Deposits and payment schedule

• A non-refundable deposit of 30% of the total agreed event cost is required to secure the event date.
• 40% of the balance is due 90 days prior to the event date.
• The final 30% balance is due 30 days prior to the event date.
• For bookings made within 60 days of the event date, full payment is required at the time of booking.
• No services will be provided unless payment has been received in full before the event.

We reserve the right to charge interest on overdue payments at 4% above the Bank of England base rate.

We reserve the right to suspend or cancel services if payments are not received in accordance with the agreed schedule.

4. Final numbers and event details

• Final guest numbers must be confirmed no later than 21 days prior to the event date.
• You will be charged based on the final confirmed number, even if fewer guests attend.
• Increases in guest numbers are subject to availability and may incur additional charges.
• Changes to menus, staffing, timings or service style may result in revised pricing.

5. Cancellations

All cancellations must be made in writing.

• More than 180 days before the event date: the deposit is retained.
• 90–179 days before the event date: 50% of the total agreed event cost becomes payable.
• 30–89 days before the event date: 75% of the total agreed event cost becomes payable.
• Less than 30 days before the event date: 100% of the total agreed event cost becomes payable.

These charges reflect loss of business, staffing commitments and procurement costs.

6. Client responsibilities

• Provide accurate event details including timings and guest numbers.
• Ensure safe and adequate venue access, parking and facilities.
• Comply with venue regulations.
• Provide suitable working conditions for staff.

We reserve the right to withdraw services where staff safety is compromised.

7. Venue, access and facilities

The client is responsible for ensuring appropriate access, power supply, preparation space and facilities for catering operations.

Additional charges may apply where access is restricted, facilities are inadequate or extended setup time is required.

8. Equipment and damage

All equipment provided by us remains the property of Airstreamline Events Ltd.

The client is responsible for any loss, theft or damage to equipment during the event. Repair or replacement costs will be invoiced accordingly.

9. Allergies and food safety

We comply with all applicable UK food safety regulations.

• All dietary requirements and allergies must be notified at least 14 days prior to the event.
• While reasonable precautions are taken, we cannot guarantee an allergen-free environment.

10. Liability

Our liability shall not exceed the total amount paid under the booking. This limitation applies to any claim arising in contract, negligence or otherwise.

We are not responsible for circumstances beyond our reasonable control, including extreme weather, supplier failure, government restrictions or venue limitations.

Nothing in these terms excludes liability for death or personal injury caused by negligence or where exclusion would be unlawful.

11. Force majeure

We shall not be liable for failure to perform obligations due to events beyond reasonable control, including natural disasters, government restrictions, pandemics, strikes or other unforeseen events.

12. Governing law

These Booking Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

13. Acceptance

Acceptance of a written quotation, whether by email confirmation or payment of deposit, constitutes acceptance of these Booking Terms & Conditions.

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